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Our commitment to fair and transparent refund practices
Last updated: January 1, 2026
At Vivah Dwar, we strive to provide the best possible experience. We understand that sometimes things don't go as expected, and we have a fair refund policy to address such situations.
7-Day Window
Refund requests accepted within 7 days of purchase
Quick Processing
Refunds processed within 5-7 business days
Original Method
Refunded to your original payment method
You may be eligible for a refund in the following cases:
Technical Issues
If you were unable to access premium features due to a technical error on our end
Duplicate Payment
If you were charged twice for the same subscription
Unauthorized Transaction
If a payment was made without your authorization (report within 48 hours)
Service Unavailability
If our platform was unavailable for more than 72 consecutive hours
Change of Mind
Refunds are not provided simply because you changed your mind after purchase
Partial Usage
No refunds for partially used subscription periods
Account Suspension
No refunds if your account was suspended due to policy violations
To request a refund, follow these steps:
Contact Support 📧
Email us at supportvivahdwar@gmail.com within 7 days of your purchase
Provide Details 📋
Include your registered email, order ID, payment date, and reason for refund
Review Process 🔍
Our team will review your request within 2-3 business days
Refund Issued ✅
If approved, refund will be credited within 5-7 business days
Refund Email: supportvivahdwar@gmail.com
Subject line: Refund Request — [Your Order ID]
Our current subscription plans:
Silver
₹749
30 days
Gold
₹1,499
30 days
Platinum
₹2,999
30 days
All prices include applicable taxes. Subscriptions are one-time payments and do not auto-renew.
We accept the following payment methods via Cashfree:
All transactions are secured with 256-bit SSL encryption. We do not store your card details on our servers.
If you are not satisfied with our refund decision, you may:
We are committed to resolving all disputes fairly and promptly.